There’s something inherently precious about jewelry—something that goes beyond just the rare metals or expensive gems. Whether buying for oneself or for a loved one, there’s a type of intimacy hidden within the shopping process. Or at least, there should be. Buyers should be able to take their time, ask questions, and work with their jewelers to find the perfect piece. Unfortunately, as big box chain stores become more and more prominent, that final stage is disappearing.
Windsor Jewelers aims to change that. In 1986, Rob Simon created Windsor Jewelers to bring the latest jewelry trends to North Carolina. He was determined to offer unparalleled customer service to everyone who walked through their doors. They’re now considered the premier independent jeweler of the Carolinas, and for good reason. As a family-owned store, they understand that finding the right jewelry for someone means knowing a bit about them. That’s why they work hard to make sure their buyers feel comfortable with every part of their purchase, from stepping into the store to customizing the final piece.
As a passionate wholesale jewelry sales representative for several years, Simon knew what it would take to bring the right styles at the right prices to his store. That’s why he immediately brought in world-renowned brands like TAG Heuer, Roberto Coin, and Brietling. Windsor Jewelers combines industry knowledge with a customer-centric approach that’s absent from larger stores. With this approach, it soon grew enough to open another location.
Above and Beyond
But, Simon knew they could do more. Their goal was always to be the finest independent jeweler in the state, and that meant pushing into uncharted territories. This ambition led Simon to secure a partnership with the Swiss watch brand Patek Phillippe in 1995. Having been the first to bring Patek Philippe to the southeast, Windsor Jewelers cemented themselves as an independent powerhouse in the jewelry world.
This newfound security allowed them to focus more on what they did best—deliver an exceptional customer experience. By taking the time to learn about the wearer’s personality and the feelings behind the purchase, they could help the buyer find something that was just right. And if a piece needed tweaking? Windsor Jewelers has an easy customization process that allows buyers to add their own personal touch where they see fit.
Buyers who visit one of Windsor Jeweler’s locations in Charlotte or Winston-Salem can expect to work with knowledgeable jewelers who treat them with the same honesty and care that they treat their own families. Plus, they’ll find timeless looks alongside the latest styles of everything from engagement rings and wedding bands to bracelets and timepieces. Windsor Jewelers stocks collections from designers like A. Jaffe, Ashi, Candela, Lauren K, and more. For more information about their current collections or their core values, visit their website.
